SOLUTION ASSESSMENT

Identifying the right technology product or service, with the right vendor, at the right price.

IMPLEMENTATION MANAGEMENT

Implementation oversight with defined success criteria and highly structured processes.

VENDOR MANAGEMENT

Ensuring that vendors under contract consistently deliver on expectations.

EMERGENCY TECHNICAL SERVICES

Targeted, rapid response to sudden and urgent technical emergencies.

SOLUTION ASSESSMENT

We leverage our refined processes to help clients identify one or multiple solutions for a specific problem or initiative related to Information Technology. We help them validate and document their current state, identify and evaluate market options for consideration, and ultimately help elect and negotiate contracts with solution providers.

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In other words, we help our clients find the right technology product or service, with the right vendor, at the right price to address their business problem or initiative. 

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EXAMPLES OF WHEN CLIENTS UTILIZE THIS SERVICE:​

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• Don’t know what tech they want

• Know what they want but not how to get there

• Feeling overwhelmed by the volume of options available

• Don’t have a clearly defined process to identify and select a product/service/vendor

• Don’t have success criteria clearly defined and a process to measure

• Doing something for the first time

• Want an unbiased partner to help make a large investment

• Large amount of money at risk and lacking confidence in decision

• Pressing timeline and need help accelerating progress

• Don’t have a clearly defined strategy aligned to business and technical goals

• Have more important initiatives to manage

• Need to focus on operational activities while making progress on vision for the future

IMPLEMENTATION MANAGEMENT

Implementation Management is a service heavy on project management and technology specific expertise to ensure that a client’s solution gets implemented in the way they expect, within the time they expect it.

All clients want a successful implementation, but what does success even look like? Before we begin implementation, we work with our clients to define all success criteria. That way we’ll all know success when we see it. 

Whether the project is simple or highly complex involving multiple parties, our experienced technical project managers provide oversight with highly structured processes to ensure that the project is successfully implemented according to plan. 

We offer this service whether or not we helped the client make a decision with our Solution Assessment services. 

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EXAMPLES OF WHEN CLIENTS UTILIZE THIS SERVICE:​

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• Encroaching project deadline

• Time and resource constraints

• Complex project including multiple parties / vendors / products / services

• Limitations in structured processes and/or procedures

• Limitations in project management tools and/or personnel resources

VENDOR MANAGEMENT

Since our infancy, we have been highly effective at managing vendors and their products and services based on the needs of our clients. We leverage that expertise to provide value post-implementation to ensure that vendors under contract continue to deliver on expectations, including documenting and measuring service delivery against contracted terms and conditions. Our Vendor Management service includes the following:

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• Contract organization, management and alerting

• Invoice review and validation

• Order management and change management

• Renewal and new service negotiations

• Service and support delivery review and validation

• Contact management and support escalation

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EXAMPLES OF WHEN CLIENTS UTILIZE THIS SERVICE:​

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• Lacking control over vendor spend

• Lacking visibility and/or confidence with vendor

• Challenged with consistently measuring vendor service delivery

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EXAMPLES OF QUESTIONS THIS SERVICE CAN ANSWER:​

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• Do we know what we are getting from our vendor and is it worth it?

• Are there better alternate options?

• Are the vendor contracts documented, organized and searchable?

• Are all critical contract data known?

  • Expiration dates 

  • Early termination penalties

  • Out clauses

• Are contact and escalation paths known, documented and accessible?

• Are standard terms & conditions based on best practices?

EMERGENCY TECHNICAL SERVICES

Emergency Technical Services provides rapid response to specific targeted challenges that are putting our clients in an unexpected and sudden bind. We get our clients out of emergency mode as quickly as possible, all the while focused on a rational, effective solution.

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Sometimes the emergency solution is a short-term bandage that buys our client time to plan and execute a long-term fix. Sometimes our Emergency Technical Services provide a

long-term fix.

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EXAMPLES OF WHEN CLIENTS UTILIZE THIS SERVICE:​

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• Service outage

• Data loss or security breach

• System failure

• Budget loss and/or deadline

• Critical audit pending

• Architecture design gap

• Implementation roadblock

• Court-ordered subpoena for data

• Sudden site move

• Sudden personnel loss

• Infrastructure down

• Natural or other disaster